Forget Me Not Designer Photobooks - FAQs
What does a Forget Me Not Designer Photobook look like?
How many pages are in a Forget Me Not Designer Photobook?
How many photos can be included in a photobook?
Can other item be included in my photobook?
How do I prepare my photos or other memorabilia?
How do I send my images for design and printing?
How many books can I order?
What kind of paper is used to print my book and how long will it last?
How long does it take to design and deliver my Photobook?
Can I make changes to my photobook?

Forget Me Not Designer Photobooks - Policies
Who owns the copyright in the photo album?
Do I have to pay anything up front?
What payment methods are acceptable?
Cancellation and Replacement Policy
Delivery Policy
Photobook care instructions

What does a Forget Me Not Designer Photobook look like?
All photobooks are individually hand-stitched and bound in a hardcover. Photobooks can be designed in three formats, landscape, portrait and square. Each format is available in petite (A5), classique (A4) and grand (A3).

How many pages are in a Forget Me Not Designer Photobook?
The minimum requirement is 10 pages (5 sheets) and the maximum is 150 pages (75 sheets).

How many photos can be included in a photobook?
Each page allows for up to 24 photographs. For a more professional design we recommend using approximately 1 – 4 photos per page.

Can other items be included in my photobook?
Any scannable item or memorabilia such as, marriage certificates, newspaper articles, wedding invitations can also be included in your photobook.

How do I prepare my photos or other memorabilia?
For best results photos must be a minimum of 300dpi and in JPG or TIFF format, these formats are commonly used by most digital cameras. The larger the original photo/image the more flexibility we have when creating your photobook.

Scanned images must also be in JPG or TIFF format. We can provide scanning services at an additional charge, please contact us if you require this service.

Any text provided needs to be in a word format.

Please note that the copyright to all images, text and other content must either belong to the client or be free of copyright restrictions. Forget Me Not Photobook Creations does not accept any liability for infringement of copyright.

How do I send my images for design and printing?
Photos and scanned documents can be posted to us on CD or DVD. We recommend either express or registered post for sending anything that is of value to you. Due to the number of photos often used and the potential loss of quality we do not accept images via e-mail.

How many books can I order?
There are no limits on the number of printed books you can order – from a single copy to 500+ copies. You can reorder additional copies of your photobook at anytime. Discounts are given on volume orders*.
*Additional discounts only apply to copies that are exact replicas of the original.

What kind of paper is used to print my book and how long will it last?
All Forget Me Not Designer Photobooks are digitally printed onto high-quality papers. The standard type used in our photobooks is 170gsm satin finish paper, however gloss, heavier weight satin (250gsm) and textured art papers are also available. All papers are of archival standard in accordance with ISO-9706. The inks used are guaranteed not to fade for 50 years, providing they are not exposed to harsh or ultraviolet light for extended periods of time.

How long does it take to design and deliver my Photobook?
Usually it takes 6-8 weeks to design, review, print and deliver your book. Depending on your requirements the design process may take several days to several weeks. Once you have thoroughly checked and approved the final design, printing and binding takes up to 21 days (with the exception of the Christmas period where delays may be expected). If you require your photobook sooner please contact us to discuss your options.

Can I make changes to My Photobook
As part of the design process you will be sent a digital preview of your completed photobook. If any minor changes are required please contact us with your requests. Upon amending, we will then forward the revised version for your approval. We encourage you to thoroughly check the design layout and any included text to ensure you are completely satisfied. Any further revisions or significant changes will incur an added charge.

Who owns the copyright in the photo album?
You are responsible for ensuring you have all the necessary rights for all content to be included in your photobook. Copyright in the content lies with the person who created the image or took the photograph. You may need permission from a photographer before passing on photos to us to be included in a photobook. For further information on copyright please visit the Copyright Council of Australia.

Please note that the copyright to all images, text and other content must either belong to the client or be free of copyright restrictions. Forget Me Not Photobook Creations does not accept any liability for infringement of copyright.

Payment Policy

Do I have to pay anything up front?
The design of your Photobook will only commence on receipt of all material to be included and payment of a non refundable 50% deposit. A final quote, inclusive of design with one revision, print and delivery will be provided. This will be based on the number of images/pages, type of cover and other finishing touches you choose. The balance of your payment is required once you have approved the design and requested us to order your printed and bound photobook.

What payment methods are acceptable?
We accept bank cheque, electronic bank transfer and credit card, via PAYPAL.
Please note credit card payments will incur an added 2% surcharge for each transaction.

Cancellation and Replacement Policy
Once design begins you may cancel your order however, due to the time devoted to the design process, the initial 50% deposit is not refundable. Book production begins immediately after submitting your order, therefore cancellations and refunds cannot be once this has occurred.

When your photobook is submitted for printing and binding, the end product will reflect your final approved submission. Therefore it is your responsibility to ensure that you have thoroughly checked that names, dates, grammar and punctuation contained in your write up, are correct and that you are completely satisfied with the layout of your photobook.

Forget Me Not Designer Photobooks cannot be held liable for the quality of print, if images provided by you are below minimum requirements. However, we will contact you to discuss options, should this become an issue.

Replacements will only be made for books suffering defects due to manufacture, provided that the book is returned to us within 7 days of receipt. We will thoroughly check your photobook for manufacturing faults prior to sending it to you. When you receive your photobook, should you believe that it is faulty due to manufacture please contact us immediately.

Delivery Policy
Forget Me Not Designer Photobooks will deliver your photobook to the address specified in your order. We use Australia Post’s ParcelPost for all deliveries. Standard postage is included in all photobook orders within Australia. Should you require Express/RegisteredPost an added fee will apply, please contact us for further information.

Photobook Care Instructions
Each Forget Me Not Designer Photobook is printed as a high quality digital print rather than via traditional photographic printing processes, and as with photographic prints the quality and colour may vary slightly from page to page. The manufacturers estimate a lifetime of 105 years for the paper stock and 85 lightfast years for the ink. This refers to the amount of time it takes for noticeable fading to occur in a print when exposed to normal indoor light conditions.

We warrant no responsibility for the longevity of your Forget Me Not Designer Photobook. We recommend you store it in a dry place out of direct or ultraviolet light, and avoid bending the cover beyond its natural limits. For added protection, the wrap-around cover sleeve is tear and water-resistant and can be wiped clean with a damp cloth. Do not bring the book in to contact with solvents, cleaning products or sharp objects as they may damage the surface quality.